Feedback and Complaints

Provide feedback or make a complaint

Your feedback and complaints are important to us. They help us improve how we deliver our services. All submissions are treated confidentially.

We manage complaints and disputes in line with our Complaint Management Policy (PDF).

Not sure whether your concern is feedback or a complaint? Check out the FAQs at the bottom of this page.

Provide positive feedback

You can share general feedback using the form on the right. Please submit all positive feedback or general comments using the feedback form on the right.

Make a complaint – Speak Up

If you’d like to make a complaint, please use Speak Up below.

Speak Up is Kurrajong’s independent, confidential reporting service, giving you a safe way to raise concerns at any time, anonymously if you choose, and without fear of retaliation.

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Frequently Asked Questions

Should I submit through the feedback or complaint form?

Please submit positive feedback, general comments, or minor concerns using the feedback form. If you have a complaint, please submit it through Speak Up, our confidential reporting service.
Can my feedback or complaint be anonymous?

Yes. You can choose to remain anonymous, particularly when using Speak Up. Please note that anonymity may limit our ability to investigate fully if we need further information.
Will Kurrajong treat me differently if I make a complaint?

No. Everyone has the right to raise a concern or make a complaint. We value your input and will handle all matters professionally, fairly, and without retaliation.
Do you have a Complaints Policy?

Yes. You can read it here and find out more about our policies on our Policies and Publications page.