Your feedback and complaints are important to us. They help us to improve the way we do things. We send all feedback and complaints directly to our Quality and Risk team and treat any information you include confidentially.
We handle any complaints and disputes in line with our Complaint Management Policy (PDF).
If you’re not sure whether what you want to get in contact with us about is a feedback or a complaint, check out the FAQ’s at the bottom of this page.
Please submit all positive feedback as feedback rather than a complaint. All minor critiques can also be submitted as feedback.
For anything serious regarding a specific incident, please submit a complaint through the complaint form.
Yes. Although this may make it difficult for us to investigate any complaints as we can’t get more information from you.
No. Every individual has the right to make a complaint. We use your feedback and complaints to improve our service and will deal with the matter professionally.